ClientWebionYear2026
ServicesAI agent / email routing
Relay
Everything lands in info@ and sales@ at once, and nobody knows who handles what. Relay reads every message, assigns it to the right person on the team and drafts the reply. All that’s left is to review and send.
The Challenge
Shared inboxes mix orders, quote requests, complaints and newsletters. Sorting them by hand takes hours every week, and some urgent requests fall behind.
The solution
Relay reads the mail every morning, sorts it by category and assigns it to the right colleague, explaining why. For every message it drafts a reply to approve, and an overview shows how many emails it handled and how much work it freed up.
