Sintonia

Requests keep coming in on the same topics and clog phones and inboxes. Sintonia answers by email, chat and WhatsApp, opens a ticket when needed and only hands the truly complex cases to an operator.

Client: Webion
Year: 2026
Services: AI agent / customer support

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The Challenge

Forgotten passwords, shipment status, support hours: the same questions every day, on every channel. Customer care spends its days answering them, while complex cases wait in line.

The solution

Sintonia reads every incoming request and decides: it answers on its own in the team’s tone, opens a ticket or passes it to a person. Email, chat and WhatsApp end up in a single real-time queue that shows the outcome of every conversation.